Commercial Transaction Act Disclosure
The following information is disclosed in accordance with Article 11 of the Act on Specified Commercial Transactions (Japan).
Business Information
Service Provider
One Laplace株式会社
Clothing Rental Service for Travelers
Qualified Invoice Issuer Registration Number
T2011001170498
Representative / Chief Operating Officer
Taisei Ninomiya
Business Address
Est House Shibuya 101
3-6-10 Higashi, Shibuya-ku, Tokyo
150-0011, Japan
* This is our headquarters address. We do not have a physical store.
Contact
Inquiries are primarily handled via email. Phone hours: Weekdays 10:00-18:00 JST (Except holidays)
Service Description
Service Name & URL
Laplace closet（ラプラスクローゼット）
https://onelaplace.com
Service Description
A clothing rental service for travelers visiting Japan. Customers select clothing through our website, which is delivered to their designated hotel for use during their trip (from check-in to check-out date), then returned after use. AI-powered outfit coordination suggestions are also available. You can also purchase items you like during the rental period (Buyout Option).
Service Period
The rental period from the check-in date to the check-out date specified by the customer. Items are generally delivered to the hotel by the day before check-in.
Pricing & Payment
Rental Fees
- Calculated by applying a rate based on rental duration to the retail price (tax included)
- Rate: 33% for 1 day to 99% for 31+ days (longer periods are more economical per day)
- Rental period is calculated from check-in to check-out date
- * Prices are rounded to the nearest ¥50
Additional Costs
- Delivery fee: ¥800 (standard delivery)
- Same-day delivery fee: ¥2,000 (only for same-day check-in; replaces the standard ¥800 delivery fee)
- Return shipping: Free (use enclosed return kit)
- Damage/loss compensation: Compensation amount set per item
- Internet connection: At customer's expense
Payment Methods
Credit card, Apple Pay, Google Pay (via Stripe, Inc. payment system)
Accepted Payment Methods: Visa / Mastercard / American Express / JCB / Apple Pay / Google Pay
Payment Timing
Charged to your credit card when the order is confirmed.
Compensation Policy
In case of loss or damage, the compensation amount set for each item will be charged to your credit card.
- Compensation amount is displayed on each product page
- No additional charges for normal returns
- Compensation is only charged in case of damage or loss
Buyout Option
You can purchase items you like during the rental period by paying the retail price minus the rental fee already paid.
- Buyout price = Retail price − Paid rental fee
- No return required after purchase
- Cancellations or returns are not accepted after purchase
- Items available for buyout are indicated on each product page
Purchase-Only Items
Certain categories (such as underwear) are sold as purchase-only items for hygiene reasons.
- All purchase-only items are brand new
- Priced at retail (sale price), rental fees do not apply
- Purchase is confirmed when added to trip, no return required
- Purchase-only items are clearly indicated on each product page
Delivery
Delivery Method
Delivered via courier to the hotel specified by the customer.
Delivery Timing
Generally delivered to your hotel by your check-in date. The required delivery lead time prescribed by the Company varies by destination, and reservations that do not satisfy the required lead time cannot be accepted. Please refer to "Delivery Areas" below for details. Delays may occur due to traffic, weather, or other unavoidable circumstances.
Delivery Areas
We deliver to hotels throughout Japan (excluding certain remote islands).
Booking Deadline by Region (Delivery Lead Time)
| Region | Booking Deadline | Same-day Delivery |
|---|---|---|
| Tokyo | By the day before use date | Available (¥2,000, until 13:00) |
| Kanto (excl. Tokyo), Koshin, Kansai, Tokai, Southern Tohoku | By 3 days before use date | — |
| Chugoku, Shikoku, Hokuriku, Northern Tohoku | By 4 days before use date | — |
| Kyushu | By 5 days before use date | — |
| Hokkaido, Okinawa Main Island | By 7 days before use date | — |
| Certain remote islands | Not available | — |
* Includes weekends and public holidays. Reservations that do not meet the above booking deadlines cannot be accepted.
Returns & Cancellations
How to Return Rental Items
Please return items by your check-out date using the enclosed return box and prepaid shipping label. No additional charges will be incurred if items are returned within 7 days after the check-out date.
Return Methods
- • Request return shipping at hotel front desk
- • Drop off at nearest convenience store or carrier office
Cancellation Policy
The following cancellation fees apply for customer-initiated cancellations, based on the booking deadline of the destination region:
| Cancellation Timing | Cancellation Fee | Refund |
|---|---|---|
| Before the booking deadline | Free | Full refund (100%) |
| On or after the booking deadline | 100% of total payment | No refund |
| For same-day delivery orders | Immediately upon order confirmation | No refund |
* Booking deadlines for each region are listed in the "Delivery Areas" section above. Example: For a hotel in Hokkaido (booking deadline: 7 days before use date), cancellation is available with a full refund up to 8 days before; from 7 days before, no refund will be provided.
* Same-day delivery (Tokyo only, ¥2,000) commences shipping preparation immediately upon order confirmation. Cancellations after order confirmation cannot be accepted.
Refund Calculation
The refund amount is calculated by applying the applicable refund rate to the total payment amount (rental fee + delivery fee). For full refunds, the Company also bears any payment processing fees.
Refund Method
Refunds will be credited to the credit card used for payment. Depending on your card issuer's processing time, the actual refund may take several days to a few weeks after processing.
Returns & Exchanges
Defective Items
Please contact support (support@onelaplace.com) within 24 hours of receiving your items. We will arrange a replacement (subject to availability) or provide a full refund for the affected item.
Customer-Initiated Returns/Exchanges
Due to the nature of the service, customer-initiated returns or exchanges cannot be accepted. However, cancellations may be made according to the cancellation policy above.
Cooling-Off Period
As this service falls under mail-order sales (tsushin hanbai), the cooling-off period under the Specified Commercial Transactions Act does not apply. Cancellations are subject to the cancellation policy above.
Special Conditions & System Requirements
Special Conditions
- Member registration is required
- Users must be 18 years of age or older
- A credit card is required for payment
- Subletting, transfer, or pledging of rental items is prohibited
- Modification, repair, or processing of rental items is prohibited
System Requirements
- Browser: Chrome, Safari, Firefox, Edge（latest versions）
- OS: Windows 10+, macOS 12+, iOS 15+, Android 10+
- Other: JavaScript enabled, cookies accepted
* Some features may not work properly outside these environments
Antique Dealer License
Licensed under the Secondhand Articles Dealer Act
- License Number
- 第302202520057号
- Issuing Authority
- Tokyo Metropolitan Public Safety Commission
- Category
- Clothing
- License Date
- September 12, 2025
Other Information
Damage & Loss
In case of damage or loss, the compensation amount set for each item will be charged to your credit card.
- Minor stains or wear from normal use will not be charged
- Compensation amounts can be found on each product page
Governing Law & Jurisdiction
Disputes regarding this service shall be governed by Japanese law, with the Tokyo District Court as the agreed court of first instance. However, where consumer protection laws or other applicable laws provide otherwise for the protection of consumers, such provisions shall prevail.
Established: January 1, 2026
Last updated: March 9, 2026