Terms of Service

1. These Terms of Service (hereinafter referred to as the "Terms") set forth the conditions for the use of the clothing rental service "Laplace closet" (hereinafter referred to as the "Service") provided by One Laplace Inc. (hereinafter referred to as the "Company") between the Company and all customers who use the Service (hereinafter referred to as "Users").

2. By using the Service, Users are deemed to have agreed to all provisions of these Terms.

3. Individual rules, guidelines, policies, etc. (hereinafter referred to as "Individual Rules") separately established by the Company on the Service shall constitute a part of these Terms. In the event of any inconsistency between these Terms and Individual Rules, the Individual Rules shall prevail.

4. These Terms are prepared in Japanese and English. In the event of any discrepancy between the Japanese version and the English version, the Japanese version shall prevail.

In these Terms, the following terms shall have the following meanings:

• "Service" means the clothing rental service operated by the Company and all related services.
• "User" means any person who uses the Service.
• "Member" means a User who has completed member registration in accordance with the procedures prescribed by the Company after agreeing to these Terms.
• "Rental Agreement" means the agreement regarding clothing rental concluded between a Member and the Company.
• "Rental Items" means clothing and other items rented through the Service.
• "Rental Period" means the period from the check-in date to the check-out date specified by the Member.
• "Return Date" means the check-out date.
• "Return Deadline" means 7 days after the check-out date. The Return Deadline represents the final day of the grace period for Members who were unable to return items by the Return Date.
• "Compensation Amount" means the amount displayed on each product page that will be charged in case of non-return or damage.
• "Retail Price" means the price displayed on each product page for purchasing the item.

1. The Service is available only to persons who meet all of the following conditions:

• Be at least 18 years of age
• Possess a valid email address
• Possess a credit card accepted by the Company
• Agree to and be able to comply with these Terms
• Have no history of violating these Terms

1. Users represent and warrant that they do not currently, and will not in the future, fall under any of the following categories:

• Organized crime groups (boryokudan)
• Members of organized crime groups
• Associate members of organized crime groups
• Companies affiliated with organized crime groups
• Corporate racketeers (sokaiya), groups engaging in racketeering activities under the guise of social movements, or organized crime groups specializing in intellectual crimes
• Any other persons equivalent to the foregoing

2. Users warrant that they will not, either directly or through third parties, engage in any of the following activities:

• Making violent demands
• Making unreasonable demands beyond legal responsibility
• Using threatening language or violence in connection with transactions
• Spreading rumors, using deception, or using force to damage the Company's reputation or interfere with the Company's operations
• Any other activities equivalent to the foregoing

3. If a User is found to have violated the representations and warranties in the preceding two paragraphs, the Company may immediately terminate their membership and cancel all agreements, including any Rental Agreements, without prior notice.

4. In the case of the preceding paragraph, the Company may claim damages from the User. The User shall not make any claims against the Company for damages arising from such termination.

1. Those who wish to use the Service shall register as a Member in accordance with the procedures prescribed by the Company after agreeing to these Terms.

2. Member registration may be applied for through any of the following methods:

• Registration using email address and password
• Authentication via Google account

3. The Company may refuse member registration in any of the following cases. In such cases, the Company is under no obligation to disclose the reasons:

• If the registration application contains false information
• If the applicant has violated these Terms in the past
• If the Company otherwise deems the applicant unsuitable as a Member

4. Members shall promptly update their registration information through the procedures prescribed by the Company when any changes occur.

1. Members shall manage their account information (email address, password, etc.) at their own responsibility and shall not allow third parties to use, lend, transfer, or sell such information.

2. Members shall be responsible for any damage caused by inadequate management, misuse, or use by third parties of account information, and the Company shall not be liable for any such damage.

3. If a Member becomes aware of theft, leakage, or unauthorized use of account information, they shall immediately notify the Company and follow the Company's instructions.

1. Members shall apply for rental by specifying the Rental Items, Rental Period, delivery hotel, etc. through the procedures prescribed by the Company.

2. The Rental Agreement shall be concluded when the Company accepts the Member's application and payment is completed.

3. The Company may not accept a rental application in any of the following cases:

• If the application contains false or erroneous information
• If the Rental Items are out of stock
• If the delivery destination is outside the Company's delivery area
• If payment cannot be processed normally
• If the Company otherwise deems the rental inappropriate

1. The fees for using the Service are as follows:

• Rental fee: Calculated based on the retail price and rental duration using the Company's prescribed method. Specific fees are displayed on each product page and the order confirmation screen within the Service.
• Delivery fee: ¥800
• Return shipping fee: Free (using enclosed return kit)
• Same-day delivery fee: ¥2,000 (only for same-day check-in reservations; applied in place of the standard delivery fee. Delivered to hotel for pickup at front desk)

2. Payment is processed through the payment system provided by Stripe, Inc. Accepted payment methods are credit cards (Visa, Mastercard, American Express, and JCB), Apple Pay, Google Pay, and other payment methods approved by the Company.

3. The rental fee will be charged to your credit card when the order is confirmed.

4. The Company may store the Member's registered credit card information and charge the card as necessary for the purpose of claiming the Compensation Amount specified in Article 12 and other claims based on these Terms.

5. Internet connection fees and data communication charges incurred through the use of this Service shall be borne by the Member.

1. Rental Items will be delivered to the hotel specified by the Member.

2. Delivery will be arranged to be completed by the check-in date as a general rule. However, delays may occur due to traffic conditions, weather, or other unavoidable circumstances.

3. The current delivery area is limited to partner hotels within Tokyo. The coverage area will be expanded gradually.

4. If delivery cannot be made due to errors in the delivery information specified by the Member, or if the Member fails to receive the items, the rental fee will not be refunded.

1. Members shall use Rental Items with the care of a good manager.

2. Members shall not engage in any of the following activities:

• Subletting, transferring, or pledging Rental Items to third parties
• Modifying, repairing, or processing Rental Items
• Using Rental Items for purposes other than their intended use
• Intentionally damaging or soiling Rental Items

3. Cleaning is not required when returning Rental Items. No cleaning fees will be charged for minor stains from normal use. "Minor stains or wear from normal use" refers to slight pilling, minor abrasion, slight wrinkles, and similar signs of general wear. Food or drink spills, cosmetic stains, cigarette odor, lingering perfume, pet hair, tears, or rips are not considered normal use.

1. Members shall return the Rental Items by the Return Date (check-out date) using the enclosed return kit. However, no additional charges will be incurred if items are returned by the Return Deadline (7 days after the check-out date).

2. Return methods include:

• Requesting return shipping at the hotel front desk
• Dropping off at the nearest convenience store
• Dropping off at a carrier office

3. No late fees will be charged for returns made after the Return Deadline. However, if the return is not confirmed after the Return Deadline, the Company may, at its discretion, charge the Compensation Amount specified in Article 12.

1. If damage or loss of Rental Items occurs, the Member shall immediately notify the Company.

2. If return is not confirmed by the Return Deadline, or if returned items have damage or stains requiring repair, the Company will charge the Compensation Amount displayed on each product page.

3. The claim in the preceding paragraph will be made by charging the credit card registered by the Member.

4. No Compensation Amount will be charged for minor stains or wear from normal use as defined in Article 10, Paragraph 3.

1. Members may purchase Rental Items only during the Rental Period (from check-in date to check-out date) (hereinafter referred to as the "Buyout Option").

2. The buyout price shall be the Retail Price displayed on each product page, minus the rental fee already paid.

3. To use the Buyout Option, Members must apply through the procedures prescribed on the Service and complete payment of the additional fee.

4. Upon completion of the buyout, ownership of the item shall transfer to the Member, and the obligation to return the item shall be extinguished.

5. Cancellations or returns after a buyout is completed cannot be accepted.

6. Not all items are eligible for the Buyout Option. Items available for buyout are indicated on each product page.

1. The Company may designate certain product categories as "Purchase-Only Categories" for hygiene or other reasons, where items are sold rather than rented.

2. Items in Purchase-Only Categories (hereinafter referred to as "Purchase-Only Items") include underwear and other categories designated by the Company.

3. All Purchase-Only Items are provided as brand new products.

4. The price of Purchase-Only Items shall be the Retail Price (sale price) displayed on each product page, and rental fee calculations do not apply.

5. When a Purchase-Only Item is added to a trip, the purchase is automatically confirmed, and no return obligation arises.

6. Cancellations or returns of Purchase-Only Items after confirmation cannot be accepted, except in cases specified in Article 16 (Defective Items).

7. Items belonging to Purchase-Only Categories are clearly indicated on each product page and in the catalog.

1. Members may apply for cancellation of the Rental Agreement through the procedures prescribed by the Company.

2. Eligible Statuses for Cancellation: Cancellation is only possible when the order status is "Booked" or "Picked". Once the status changes to "Shipped" or later, cancellation is not available.

3. Cancellation fees are as follows:

4. Cancellations after items have been shipped ("Shipped" status or later) cannot be accepted. If you wish to cancel after shipment, please contact customer support.

5. Refund Calculation: The refund amount is calculated by applying the applicable refund rate to the total payment amount (rental fee + delivery fee).

1. If there are any defects (damage, stains, wrong size, etc.) in the Rental Items, the Member shall notify the Company within 24 hours of receiving the items.

2. Upon receipt of such notification, the Company will take one of the following actions:

• Arrange a replacement item (if in stock)
• Full refund for the defective item

3. Requests made more than 24 hours after receiving the items may not be accommodated.

1. The Service provides an AI-powered clothing coordination recommendation feature based on the Member's profile information, trip information, weather information, etc.

2. AI recommendations are for reference purposes only, and the Company does not guarantee their accuracy or appropriateness.

3. Members shall use AI recommendations at their own responsibility and judgment.

Members shall not engage in any of the following activities when using the Service:

• Activities that violate laws or public order and morals
• Activities related to criminal acts
• Activities that infringe upon the intellectual property rights, portrait rights, privacy, honor, or other rights of the Company or third parties
• Activities that destroy or interfere with the functions of the Company's servers or network
• Activities that may interfere with the operation of the Company's services
• Unauthorized access or attempts to do so
• Activities that collect or accumulate personal information about other Members
• Impersonating other Members
• Activities that directly or indirectly provide benefits to antisocial forces in connection with the Company's services
• Registering false information
• Advertising, solicitation, or sales activities on the Service without the Company's permission
• Other activities that the Company deems inappropriate

1. The Company may suspend or interrupt all or part of the Service without prior notice to Members in any of the following cases:

• When maintenance or updates to the Service system are performed
• When provision of the Service becomes difficult due to earthquakes, lightning, fire, power outages, or other natural disasters or force majeure
• When computers or communication lines are stopped due to an accident
• When the Company otherwise determines that provision of the Service is difficult

2. Except in cases of intentional misconduct or gross negligence by the Company, the Company shall not be liable for any damage suffered by Members or third parties due to suspension or interruption of the Service.

1. The Company may, without prior notice, suspend or terminate the membership of any Member and terminate all agreements with such Member if the Member falls under any of the following:

• Violation of any provision of these Terms
• Discovery of false information in registration information
• Suspension of the credit card registered as the payment method
• Failure to pay fees or other payment obligations
• Failure to respond to communications from the Company within a certain period
• Discovery that the Member is an antisocial force or has any contact or involvement with antisocial forces
• When the Company otherwise determines that the Member lacks qualifications as a Member

2. If membership is terminated, the Member will no longer be able to use the Service.

3. Except in cases of intentional misconduct or gross negligence by the Company, the Company shall not be liable for any damage caused to the Member by suspension or termination of membership.

1. Members may withdraw at any time through the procedures prescribed by the Company.

2. Withdrawal requests will only be accepted if the following conditions are met:

• There are no unreturned Rental Items
• There are no unpaid fees
• There are no reserved or active trips

3. Upon withdrawal, all data held by the Member within the Service will be deleted.

4. The Company will handle the personal information of withdrawn Members appropriately in accordance with the Privacy Policy.

1. All copyrights, trademark rights, and other intellectual property rights related to the Service belong to the Company or third parties who have licensed the use to the Company.

2. Members may not reproduce, modify, distribute, transmit, publish, or otherwise use the content of the Service without the prior written consent of the Company.

1. Neither the Company nor the Member shall be liable for any delay or failure in the performance of obligations under these Terms caused by natural disasters, epidemics, wars, terrorism, riots, enactment or amendment of laws and regulations, orders or dispositions by public authorities, disruption of transportation, or other events beyond the reasonable control of the parties (hereinafter referred to as "Force Majeure").

2. If return of Rental Items by the Return Deadline becomes difficult due to Force Majeure, the Member shall promptly notify the Company and submit documentation evidencing the Force Majeure event.

3. Upon receipt of such notification and documentation, the Company shall extend the Return Deadline by a reasonable period and waive any late fees during such period.

4. After the Force Majeure event has been resolved, the Member shall promptly return the Rental Items.

1. The Company does not warrant that the Service will be suitable for Members' specific purposes, have the expected functions, value, accuracy, or usefulness, that the Members' use of the Service will comply with laws or internal rules of industry associations applicable to Members, or that there will be no defects.

2. The Company shall not be liable for any damage caused to Members arising from the Service, except for damage caused by the Company's willful misconduct or gross negligence. However, if the agreement between the Company and the Member regarding the Service constitutes a consumer contract as defined by the Consumer Contract Act, the Company shall be liable for compensation for direct and ordinary damages caused by the Company's negligence (excluding gross negligence), up to the amount of the rental fee received from the Member in the Rental Agreement in which such damage occurred.

3. The Company shall not be involved in and shall not be liable for any disputes between Members or between Members and third parties.

4. The Company shall not be liable for any accidents, injuries, health issues, allergic reactions, or any other troubles that occur while wearing or using rental items, or in connection with such wearing or use, except in cases of willful misconduct or gross negligence on the part of the Company. Members shall use rental items at their own risk and responsibility.

Members shall keep confidential any non-public information disclosed by the Company to Members with a request for confidential treatment in connection with the Service, unless the Company's prior written consent is obtained.

The Company shall handle Members' personal information appropriately in accordance with the separately established "Privacy Policy."

1. The Company may amend these Terms without obtaining the consent of Members in any of the following cases:

• When the amendment is in the general interest of Members
• When the amendment does not conflict with the purpose of the agreement and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances related to the amendment

2. When amending these Terms pursuant to the preceding paragraph, the Company shall notify Members of the amendment, the amended Terms, and the effective date at least two weeks before the effective date through posting on the Service or other methods deemed appropriate by the Company.

3. If a Member uses the Service after the effective date of the amendment, they shall be deemed to have agreed to the amended Terms.

1. Notices from the Company to Members shall be made through posting on the Service, sending email, or other methods deemed appropriate by the Company.

2. The notice in the preceding paragraph shall take effect from the time the Company sends the notice.

Members may not transfer or pledge their position under the Rental Agreement or rights and obligations under these Terms to third parties without the prior written consent of the Company.

Even if any provision or part thereof of these Terms is determined to be invalid or unenforceable under laws or regulations, the remaining provisions of these Terms and the remaining part of the provision determined to be invalid or unenforceable shall remain in full force and effect.

1. These Terms shall be governed by and construed in accordance with the laws of Japan.

2. Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

3. Notwithstanding the preceding paragraph, the Company shall also accept resolution of disputes with Users through alternative dispute resolution (ADR) or through the Cross-border Consumer Center Japan (CCJ) of the National Consumer Affairs Center of Japan.

4. Where mandatory laws of the User's country of residence prevent the application of the preceding paragraphs, such mandatory laws shall prevail.

For inquiries regarding these Terms, please contact the following: