Question 1

What is Laplace closet?

Accepted Answer

Laplace closet is a clothing rental service for travelers. Pick up your rentals at your hotel, wear them during your stay, and return them at checkout. Travel light and enjoy your trip.

Question 2

Which areas are supported?

Accepted Answer

We currently serve hotels in the Tokyo area. We plan to expand to more regions soon.

Question 3

What types of items can I rent?

Accepted Answer

We offer outerwear, tops, bottoms, dresses, accessories, electronics (hair dryers, etc.), and underwear (purchase only, no return required). Browse our full catalog on the catalog page.

Question 4

How is the rental period determined?

Accepted Answer

The rental period runs from your hotel check-in date to check-out date. Pricing is calculated as a percentage of the retail price based on the rental duration — the longer you rent, the better the rate.

Question 5

What if I want to wear different clothes each day?

Accepted Answer

There are two ways:
① Split your stay into multiple bookings with different rental periods. For example, on a 5-night trip you could create separate bookings for nights 1-2, 3-4, and 5 — picking up and returning different outfits at the front desk for each period.
② Rent multiple items in a single booking. You can change outfits daily, but each item is charged for the full rental period.
Option ① saves money; option ② saves effort. Choose whichever suits you best.

Question 6

How long does delivery take?

Accepted Answer

Items are delivered to your hotel by check-in day.

Question 7

Can I pick up at the hotel front desk?

Accepted Answer

Yes. We deliver to the hotel front desk, so you can pick up your items when you check in.

Question 8

How much is the delivery fee?

Accepted Answer

Standard delivery is ¥800. Same-day delivery is ¥2,000 (includes shipping; available for orders placed by 13:00 JST).

Question 9

How do I return items?

Accepted Answer

Please confirm that the return shipping slip is included in the box, then leave it at the hotel front desk by your check-out date. We handle the pickup. No need to wash the items.

Question 10

What if I return late?

Accepted Answer

You have a 7-day grace period after your check-out date to return items. If items are not returned within this period, a compensation fee (the amount listed on each item's page) will be charged to your card. When returning, please confirm that the return shipping slip is included in the box and leave it at the hotel front desk. Contact support if you anticipate any issues.

Question 11

Can I purchase items I like?

Accepted Answer

Yes. You can purchase items during your stay (while the trip is active).

Question 12

What should I do with the delivery box if I purchase all rented items?

Accepted Answer

Please confirm that the return shipping slip is included, then leave the empty box at the hotel front desk. We will arrange pickup.

Question 13

What is your cancellation policy?

Accepted Answer

5+ days before check-in: Full refund (free cancellation)
3-4 days before check-in: 50% refund
1-2 days before check-in: 20% refund
Day of check-in: No refund

Question 14

How do I cancel a booking?

Accepted Answer

Go to Rental History in My Page, open the booking, and tap the "Cancel" button. Refunds are automatically processed to your original payment method.

Question 15

Can I get a receipt for the cancellation fee?

Accepted Answer

Yes. If a cancellation fee was charged, you can view and print the receipt from the "View Receipt" button on the booking detail page.

Question 16

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express, JCB), Apple Pay, and Google Pay. Debit cards and prepaid cards cannot be used. Payments are securely processed through Stripe.

Question 17

When am I charged?

Accepted Answer

Payment is charged when you confirm your booking.

Question 18

Can I get a receipt?

Accepted Answer

Yes. You can view and print a receipt from the booking detail page by tapping "View Receipt". You can also save it as a PDF.

Question 19

Do I need to create an account?

Accepted Answer

Yes. An account is required to place rental orders. You can sign up quickly with your email address.

Question 20

What if I forgot my password?

Accepted Answer

You can reset your password from the "Forgot Password" link on the login page.

Question 21

Can I delete my account?

Accepted Answer

Yes. Go to Settings in My Page and select "Delete Account". Please cancel or complete any active bookings before deleting your account.

Frequently Asked Questions

About the Service

Orders & Delivery

Returns

Cancellation & Refunds

Payment

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